Telemarketing Management System
The main characteristics of Telemarketing Management System are:
- Administration of products / services to be promoted.
- Campaigns focused on specific target groups. The target groups can be selected from the main database using various criteria.
- Creation of promotion scripts.
- Orders / sales / deliveries management.
- A complete set of reports (promotion scripts, productivity, effectiveness, sales etc).
- Easy to use and administer.
The system is web-based and consists of two applications:
- Central Administration Application
The administration of the whole system is performed through this application. Some of the main operations that can be performed are: Campaigns creation and administration, administration of users, promotion scripts, products and services, reporting.
- Users Environment
The users use this application during the promotion procedure. Through this application they can see the customer data, follow the promotion script and record their actions.
- PHP Technology
- Platforms: Linux, Windows
- Database Server: Oracle, SQL Server